1. General Rules & Definitions
These Terms and Conditions ("Terms") form a legally binding agreement between the 19bd platform ("Platform", "Site", "we", "us") and its users ("you", "member", "player"). By accessing, registering on, or using any service of the Platform, you fully agree to these Terms.
The key terms used in this document are defined below:
- Platform: The 19bd website and all associated digital services.
- Member / Player: Any person registered on the Platform.
- Account: A member's personal user profile.
- Bonus: Additional credits or rewards granted by the Platform.
- Wagering Requirement: The total bet amount required to withdraw a bonus.
2. Account Registration & Eligibility
To open an account and enjoy services on the 19bd platform, you must meet the following eligibility conditions:
- You must be at least 21 (twenty-one) years of age.
- You must ensure that you are opening the account in your own name and for your own use.
- All information provided at the time of registration must be accurate, complete, and up to date.
- Each person may operate only one account — creating multiple accounts is strictly prohibited.
- Multiple accounts from the same household or the same device are not permitted.
3. Account Verification & Security
19bd is a safe and reliable platform. We follow an identity verification process to protect members and prevent fraud.
3.1 Identity Verification
Before submitting a withdrawal request, or when a specified amount is exceeded, 19bd may request one or more of the following documents:
- A copy of your National ID (NID) or passport.
- Proof of address (utility bill or bank statement).
- Proof of ownership of the payment method used.
3.2 Account Security
It is your responsibility to keep your account password and login details completely confidential. If you share this information with a third party or allow someone else to use your account, 19bd will not be liable for any loss resulting from that. If you suspect unauthorized access, notify our support team immediately.
4. Deposit & Withdrawal Policy
19bd processes transactions through Bangladesh's leading mobile financial services. Our accepted payment methods are bKash, Nagad, and Rocket.
4.1 Deposit Conditions
- All deposits must come from the member's own mobile financial account.
- Funds deposited from a third party's account are not accepted.
- Keep your transaction records — they may be requested for verification if needed.
4.2 Withdrawal Conditions
- Withdrawals can only be made to the same payment method used for the deposit.
- 19bd reserves the right to hold a withdrawal if the wagering conditions of an active bonus have not been met.
- For unusual or suspicious transactions, 19bd may require additional verification.
5. Bonuses & Promotional Offers
19bd offers various bonuses and promotional offers for members. Each offer has specific terms and conditions, which are stated in the relevant offer description.
5.1 Welcome Bonus
New members will receive a 120% bonus on their first deposit, up to a maximum of ৳8,000.
5.2 Wagering Requirement
The wagering requirement for bonuses is 15 times, and it applies only to the bonus amount — not to the combined total of the deposit and bonus.
5.3 General Bonus Usage Conditions
- A bonus can only be claimed once — the same promotion cannot be claimed again.
- Bonus funds are not directly withdrawable — withdrawal is only possible after the wagering requirement is completed.
- If only the deposit is withdrawn while a bonus is active, the bonus will be cancelled.
- If a member attempts to claim a bonus fraudulently, 19bd may close the account and forfeit the bonus.
6. Betting & Gaming Rules
All betting and gaming activities on 19bd are governed by specific rules. These rules are designed to ensure fair play and transparency.
- All game outcomes are determined by an impartial Random Number Generator (RNG).
- If a game is left incomplete due to a technical error, the bet for that round will be refunded.
- The outcome of any wager is final and governed by the rules in effect at that time.
- Exploiting any software or network vulnerability for advantage is prohibited.
- Using automated bots or scripts to play games is strictly prohibited.
7. Responsible Gaming
19bd believes that gaming is enjoyable only when played responsibly. This platform is for users aged 21 and above only.
- Gambling is not a solution to financial problems — never bet more than you can afford.
- We offer members self-set deposit limits and self-exclusion options.
- If you notice signs of gaming addiction, notify our support team immediately.
- It is the account holder's responsibility to ensure that minors do not access this platform.
To learn more about responsible gaming, please read our Responsible Gaming page.
8. Account Suspension & Closure
19bd reserves the right to temporarily suspend or permanently close an account in any of the following cases:
- Violation of any part of these Terms.
- Suspected fraudulent activity or money laundering.
- Operating multiple accounts.
- Providing a false identity or information.
- Prolonged inactivity.
If a member wishes to close their own account, they can contact us at [email protected]. Before the account is closed, the opportunity to withdraw any valid balance will be provided; however, any bonus balance will be cancelled.
9. Intellectual Property
All content on the 19bd platform — logos, brand names, designs, software, game interfaces, and written materials — is the owned or licensed intellectual property of 19bd. Reproducing, distributing, or using these for commercial purposes without written permission is prohibited.
10. Limitation of Liability
To the maximum extent permitted by applicable law, 19bd will not be liable for:
- A gaming session being disrupted due to an internet disconnection.
- Failure of third-party software or payment platforms.
- Loss caused by a member's own negligence or incorrect information.
- Unforeseen technical errors beyond our control.
However, this limitation does not apply to losses caused by fraud or gross negligence.
11. Privacy Policy
How your personal information is collected, stored, and used is described in our detailed Privacy Policy. By using the Platform, you also agree to that policy.
We use SSL encryption to keep your information secure and do not sell it to third parties. Information is used only for providing services, preventing fraud, and meeting legal obligations.
12. Changes to Terms
19bd reserves the right to update these Terms at any time. A notice will be posted on the platform for significant changes. Continued use of the platform after any changes will be taken as your acceptance of the updated Terms.
Always check this page for the most current Terms.
13. Contact
If you have any questions or concerns about these Terms, please contact our support team:
- Via 24/7 live chat in Bengali or English.
- Email: [email protected]
We generally respond quickly and are committed to resolving any issue you may have.