Your privacy is our responsibility

19bd ("we", "us", or "the platform") is a secure online casino and betting service operated for players in Bangladesh. This Privacy Policy ("Policy") explains how 19bd collects, stores, processes, and protects your personal information.

Please read this policy carefully before using our services. By registering on or continuing to use the platform, you agree to the terms of this policy. If you have any questions, you are welcome to contact our support team.

The following types of information are collected on the 19bd platform for the purposes of creating your account, processing transactions, and improving our services:

1.1 Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification — accounts are only approved for those aged 21 or older)
• National ID or passport number (where identity verification is required)
• Email address
• Mobile number

1.2 Financial Information

We handle deposits and withdrawals through mobile financial services available in Bangladesh — bKash, Nagad, and Rocket. The mobile numbers and transaction IDs required for these transactions are stored. We never collect or store your mobile banking PIN or password.

1.3 Technical and Usage Information

• IP address and device identification number
• Browser type and version
• Operating system
• Site access time, session duration, and pages visited
• Gameplay logs and betting history

1.4 Cookies and Tracking Technologies

The 19bd platform uses cookies and similar technologies to improve your browsing experience, maintain login sessions, and analyse service performance. You can manage cookies by changing your browser settings, though this may limit some features of the platform.

19bd uses your information only for specific and legitimate purposes. Information is processed for the following reasons:

2.1 Service Operations and Account Management

Your information is used to verify your account, ensure login security, process deposits and withdrawals, and provide bonus credits and VIP programme benefits.

2.2 Fraud Prevention and Security

We operate automated monitoring systems to prevent unauthorised access, money laundering (AML), and fraud. These systems analyse transaction patterns and amounts.

2.3 Customer Support

Your contact information is used to communicate with you, resolve issues, and operate 24/7 live chat and email support.

2.4 Service Improvement

Information is used to analyse platform performance, develop new games and features, and improve the user experience. This analysis is typically carried out in an aggregated and anonymised manner.

2.5 Responsible Gaming

Your gaming behaviour is monitored to identify potentially problematic gaming patterns, and support is arranged where needed.

19bd never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Payment Processors

Necessary information may be transferred to the relevant mobile financial service providers — bKash, Nagad, and Rocket — to complete financial transactions. These organisations operate under their own privacy policies.

3.2 Game Providers

Necessary player data may be exchanged with game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft to ensure uninterrupted gameplay. This information is used solely for the purpose of operating games.

3.3 Legal Obligations

We may be required to disclose relevant information in response to valid legal processes, court orders, or lawful requests from regulatory authorities. Complying with applicable law is our responsibility in such cases.

3.4 Business Restructuring

In the event of a merger, acquisition, or asset sale, user information may be transferred. In such circumstances, we will notify you in advance.

The security of your information is 19bd's top priority. We use industry-standard technologies and processes to keep your data safe:

• SSL/TLS Encryption: 256-bit SSL encryption technology is used across all pages of the platform and during data transmission, keeping your information fully protected in transit.
• Secure Servers: All data is stored in high-security data centres where access controls are strictly managed.
• Access Controls: Only authorised staff may access your information, and only when necessary.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.
• Fair Play Assurance: Game results are verifiable and no data is manipulated.

If a potential data security breach is detected, 19bd will act promptly and notify affected users in a timely manner.

We retain your personal information only for as long as it is necessary or legally required:

5.1 Active Accounts

All relevant information is retained for as long as your account remains active. This information is essential for service delivery, security, and dispute resolution.

5.2 Closed Accounts

Even after an account is closed, financial transaction records and identity verification information are retained for the legally required period. Once that period has passed, the information is securely deleted or anonymised.

5.3 Cookie and Log Data

Technical logs and cookie data are generally retained for a short period and are automatically deleted after a set time.

As a user of the 19bd platform, you have the following rights over your own information:

6.1 Right to Access

You may request from 19bd at any time what information we hold about you. We will provide that information within a reasonable time after verifying your request.

6.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you may request a correction. This can be done directly through your account settings or via the support team.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we are required to retain some information for a set period due to legal obligations.

6.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. We will take appropriate action upon receiving your request.

6.5 Right to Data Portability

In certain circumstances, you may request your information in a structured, machine-readable format.

To exercise these rights, please contact our support team. We will process your request promptly after verifying your identity.

19bd services are for those aged 21 or older only. We do not knowingly collect information from any minor. Age verification at the time of registration is a mandatory step.

If we are informed that a minor's information has been collected by mistake, we will promptly delete that information and deactivate the associated account.

Third-party game provider software is used on the 19bd platform to operate games. These providers follow their own privacy policies. Some of your information may be transmitted to the relevant provider's servers while you are playing.

19bd is not responsible for the data protection practices of third parties. We therefore recommend that you review the privacy policies of the relevant providers yourself.

19bd reserves the right to amend or update this privacy policy when necessary. For significant changes, we will notify you by the following methods:

• Publishing a notice on the platform's main page
• Sending a notification to your registered email
• Updating the "Last updated" date at the top of this page

Continuing to use the platform after a change means you have agreed to the revised policy. We therefore recommend that you review this page regularly.

If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact us through the following:

We will do our best to respond as quickly as possible after verifying your request. Confirming your identity is part of our security process and is done to protect your information.